​Private Guide | 私密指南​

Your privacy and comfort are our top priorities. Here’s what you need to know about discrete shopping, delivery, and product care.

​1. Privacy Protection | 隐私保护​

We ensure your personal information and purchases remain 100% confidential.

• ​Order Information​
  Your order details (product names, quantities) will ​never appear on shipping labels or invoices. We use generic terms like "Intimate Apparel" or "Daily Necessities" on external packaging.
  您的订单信息（产品名称、数量）​绝不会显示在快递面单或发票上。外包装仅标注“亲密服饰”或“日常用品”等通用描述。

• ​Account Security​
  Your account data (email, phone number) is encrypted with SSL technology. We do not share your information with third parties for marketing purposes.
  账户信息（邮箱、手机号）采用SSL加密技术保护，我们不会将您的信息用于第三方营销。

• ​Packaging Discretion​
  All items are shipped in ​plain, unmarked packaging​ (no brand logos or sensitive wording). The sender/receiver address only shows our warehouse and your postcode.
  所有商品均采用无标识素色包装​（无品牌logo或敏感文字），寄件/收件地址仅显示仓库及您所在邮编。

​2. Delivery Details | 配送说明​

Fast, reliable, and discrete—delivered right to your door.

• ​Shipping Options​
  We partner with trusted logistics providers (e.g., DHL, SF Express) for ​standard (3-7 days)​​ or ​express (1-3 days)​​ delivery. Choose the option that fits your schedule at checkout.
  我们与DHL、顺丰等可靠物流合作，提供标准配送（3-7天）​和加急配送（1-3天）​。结账时可按需选择。

• ​Discreet Delivery​
  Delivery personnel will ​not announce the package content​ verbally. For sensitive addresses (e.g., shared offices), we recommend selecting "Residential Delivery" to avoid public exposure.
  配送员不会口头说明包裹内容。若收件地址较敏感（如共享办公室），建议选择“住宅配送”以减少公开暴露。

• ​Delivery Timeframes​
  Orders placed before 3 PM (GMT+8) will be processed the same day. Peak seasons (e.g., holidays) may have slight delays—we’ll notify you via email if so.
  北京时间下午3点前下单当天发货。旺季（如节假日）可能略有延迟，我们将通过邮件通知您。

​3. Product Safety & Care | 产品安全与保养​

We prioritize your health and product longevity.

• ​Material Safety​
  All lingerie is made with ​skin-friendly fabrics​ (e.g., 100% cotton, medical-grade silicone for toys) that pass international certifications (OEKO-TEX, FDA).
  所有情趣内衣采用亲肤材质​（如100%棉、玩具用医用级硅胶），通过国际认证（OEKO-TEX、FDA）。

• ​Cleaning Instructions​

  • Lingerie: Hand wash with mild detergent, air dry away from sunlight.
  • Toys: Clean with water-based lubricant or toy cleaner after use; store in a dry, ventilated box.
    内衣：用中性洗涤剂手洗，避光晾干。
    玩具：使用后以水基润滑液或玩具清洁剂清洗，存放于干燥通风盒中。

• ​Warranty & Returns​
  We offer a ​30-day satisfaction guarantee. If products are damaged or defective, contact us at support@yourdomain.com with photos for a full refund or replacement.
  我们提供30天满意保障。若商品损坏或存在质量问题，请联系support@yourdomain.com并提供照片，我们将全额退款或更换。

​4. FAQs | 常见问题​

Still have questions? We’re here to help.

• Q: Will my neighbors know what I ordered?
  A: No. Packaging is plain, and logistics info only shows "Intimate Apparel" or similar.

• Q: Can I order if I’m under 18?
  A: Our products are designed for adults (18+). We verify age during checkout to comply with regulations.

• Q: Are your toys waterproof?
  A: Most of our vibrators are labeled "waterproof" (IPX7 rating). Check the product description for details.